Local, Trusted, Care-Free Sewer & Drain Cleaning Solutions
Testimonials
From the very moment he came in to our home, Manny perfromed 100%. He explained everything to me and was more than helpful. ~ Janet Haffner
Once again my very old house needed a toilet replacement. My technician Mark and his assistant did a quick and thorough job. Actually I would expect nothing less. Even when old pipes or valves get in the way Marc fixes it! Thanks again RAPS ~ Lisa P.
I was really pleased with Raps Plumbing & Heating. I was out of town and had a gas furnace issue. While it took a few visits to ultimately fix my problem, they were extremely helpful and got it done. ~ Joe D.
Great prompt service. I needed a hot water heater installed over a weekend and the team from Raps (Paul, Matt, and Joe) saw me through and came in at the quoted price. Would definitely recommend. ~ Pedro Wirth
Very pleased with the service from Raps Plumbing provided to service furnace and resolve water leaks. ~ Eugene L.
Paul and the Raps company were wonderful. Responsive, professional and timely. Couldn’t ask for more. ~ Stephen B.
Professional and friendly. On time and problem fixed. ~ Travis B.
I was in need of a toilet replacement. My technician Mark and his assistant Jose did a quick and thorough job. ~ Lisa P.
Did what I asked, family owned and very reliable. ~ Rob A.
You are really patient and helped me solve the problem this morning, I am very happy, although my English is not very good, but the staff was very patient to explain the problem to me, thank you. ~ Dylan H.
On time, professional, clean, and explained in detail the service. ~ Robert F.
This was my first time using this company and I was extremely happy. Dan, the plumber who came, was very honest with me and very helpful with my pumbing AND heating issues. He had the exact tools that were needed to fix my broken sink hose as well as a new thermostat. He arrived at exactly 10 like he said, and was very cleanly. I will definetly be calling again in the future! ~ Iris R.
Dan as always was awesome! Raps has great communication and is very professional. Dog friendly also! ~ Susie R.
While I am not a writer of Google reviews, I wanted to take this time to write about the air conditioning system I had installed in my home in Stratford. Dan, Joe, and Marc make a formidable team. They worked tirelessly to install a 2-unit system, and it was done very well. What I appreciated was the fact that Marc took the time to explain how the system was being installed in the attic and both he and Joe answered several questions I had with both knowledge and respect. While there were a few slight issues, they have been resolved and the system is working just fine. In addition to the excellent service I received with the installation of the system, Paul made a call to the house to check other issues including the thermostat in the basement. This was defective and he has promised that they will replace it. I know it will be done in a timely manner. Raps has been servicing both my heating and air-conditioning systems for approximately two years. I have been very please with the company and know the good service will continue. Thank you for being a great company. ~ Shelley H.
We highly recommend Mark and Rap's Plumbing and Heating. Rap's replied promptly by telephone and then in person to our emergency situation on a weekend, allowing us to have the water back on in our house until plumber, Mark, could complete the job. Mark did a fantastic job with our installation. He is professional and very knowledgeable. He patiently explained how to use the new equipment and even let us practice using it while he was there. What a relief to deal with a top notch company that responds quickly to an emergency. Thanks for to Rap's and Mark for a great job! ~ Arthur Z.
Marc did an exceptional job and was helpful in solving our problems, clearly explaining everything to us. He is a credit to your business, and we appreciate his professionalism, advice and expertise. ~ Lewis & Susan P.
Dan handled our emergency plumbing situation very professionally. He arrived on time and had a great knowledge of of what was wrong. He enabled us to have water to the entire house until the time the problem can be fixed on Monday June 24th. We appreciate his reliability and knowledge. ~ Arthur Zetomer
We have been using RAPS for our plumbing needs for many years. I find them very responsive. We never have to wait long for an appointment. In the few emergencies we've had they've been there within a few hours. The work is always professional. They're plumbers are top notch and a pleasure to work with. I don't know how their prices compare, but for the level of service I'm getting I will continue to happily pay them. ~ Louis R.
Raps Plumbing & Heating did an excellent job. I spoke with dispatcher Chris who helped me set up my appointment and let me know which technician would be coming over for the diagnostic visit. Technician Marc came over to assess the problem and told me what needed to be done. He also explained everything to me and how he would do. After hearing that I decided to go with Raps Plumbing & Heating for the fix and have Marc to do the job. The next visit technician Marc and Matt came over and performed the job. They were able to do the job quicker than I expected and they didn’t leave any mess behind. I have had a couple service technicians in the past for repairs and fixes and I have to say that I was completely satisfied with the service and work that Marc and Matt did. They are professionals, respectful and they get the job done right. ~ TJ Westerberg
The plumbing tech arrived on time and was very attentive while we walked as I explained the issues and concerns in regard to my situation. He was extremely knowledgeable and very professional as well. He completed the job successfully and I couldn't thank Jim enough.. job well done! ~ Michael S.
Today, Marc Mejnartowicz fixed a broken water pipe and faucet in my home, and I couldn't be happier with the service he provided. Marc demonstrated exceptional professionalism, expertise, and attention to detail throughout the entire process. Not only did he promptly respond to my call for help, but he also arrived on time and quickly assessed the issue. His skillful repair work was carried out efficiently and effectively, resulting in a fully functional plumbing system once again. What truly impressed me about Marc was his dedication to ensuring the job was done right. He took the time to explain the repairs he was making and provided valuable advice to prevent similar issues in the future. Thanks to Marc's expertise and friendly demeanor, what could have been a stressful situation turned into a hassle-free experience. I highly recommend Marc Mejnartowicz for any plumbing needs. His professionalism, reliability, and quality workmanship speak volumes. Thank you, Marc, for your outstanding service!" ~ Meedia Kareem
Mark was on time to check our water heater issue. He was professional and carefully explaining to me my option as homeowner. We both decided to go for the first option he gave me and he did the job quick and wright. My flood is totally dried, no more leaks. I highly recommend Caps Plumbing & Heating. Thank you and keep up the good work. ~ Maria & David
I had Raps come for a very small job, a new P Trap for my kitchen sink. Good price but better service! Dan was the nicest guy ever. He was very knowledgeable on what he does. Would highly recommend this company and ask for Dan. Thank you Paul and Dan! ~ Dominic C.
The service was outstanding. Mark was very pleasant and easy to work with. Thank you! ~ Pat and Tom
Mark was just awesome. He came and diagnosed the problem right away and did a fantastic job. I will definitely use your company again, you guys are the BEST!! I will request Mark going forward he was fabulous!!!! ~ Mike V.
Dan and Mark were excellent. Incredibly professional. Arrived on time, did a great job installing my new tankless water heater and removing the old 75 gallon tank. Dan explained everything and left the place neat and tidy. I would definitely use Raps again. Thank you! ~ Patrick M.
My friend highly recommended Raps Plumping & asked me who I got for a plumber (Matthew) my friend's son went to school with him. He was very pleasant & explained the cost up-front. Very pleased with his work. I will highly recommend him to my friends if they need any plumbing done. Great job & thanks again. ~ Gene G.
I was very, very happy with Marc’s service yesterday. He really cared for my problem. He explained what he was doing and checked his work over and over. He has a great attitude! I have confidence in his ability and would hope when I need plumbing services again, Marc will be the plumber. ~ Gary J.
Dan's work was superior . He completed the job beautifully and in a timely manner. Problem solved. This is my 2nd time working with Raps and Dan in an emergency situation and both experiences were 5 star reviews. ~ Gail K.
I have never experienced a more professional, competent, expert, neat, friendly plumbing service appointment. Mark Alterio is so good that I am looking around my home for his next job here! ~ Art Ross
Dan was great. He arrived on time and was very courteous and polite. He was able to turn the water off for me to stop further damage so I could continue with my warranty service appt on Monday with PC Richards. Thank you Dan and Raps! ~ Gail Marie K.
Great!!! Marc M. always does a superb job. Very thorough, clean, professional, and informs me of every thing I need to know. Excellent plumber. ~ Nina Pasha
Mark was professional, courteous, careful, and skillful. He knew what the problem was and fixed it. ~ Thomas M.
I found my experience with Raps Plumbing and with Matthew Wypychoski and his assistant to be very professional and courteous, they did an excellent job. I would recommend Raps plumbing to anyone that needs a good plumbing company. ~ Jim L.
Matt is terrific! Thank you for sending him. Hope to see him next year. Everyone-stay well. ~ Linda B.
Professional, knowledgeable, neat and personable. I couldn’t be more satisfied with Mark’s expert service. ~ Arthur Ross
Dan is an excellent and competent technician. He is patient and friendly and talented. I would certainly have him for any future plumbing problems. ~ Nick Barone
Raps Plumbing is an EXCEPTIONAL company and will be the only plumbing firm we will use and recommend in the future. We had a heating pipe damaged by another contractor which cause water to flow inside and outside of our house. The pipe was in a very difficult place to repair being located at the base of our front door and sitting on concrete. Dan made a flawless repair and got the furnace running and heat back into the house very quickly. We found Dan to be not only very professional and conscientious (explaining everything in laymen's terms) but extremely friendly and easily answered all of our questions. This was an emergency repair and Raps was the only plumbing company that was willing to switch schedules to get someone to our house (all the other companies simply said "we're too busy") even knowing we had no heat and water. Additionally, their employees are very prompt and we received text messages with their arrival time and pictures of the employee. When given a time of arrival, they very right on the money. We were new to Raps yet they treat us like were long time customers (which we will be). I wish all companies operated like Raps Plumbing. ~ M. Simpson
I called Raps at 9:00 AM and Dan arrived at 1:00 PM to unclog my bathroom sink drain. Work went very smoothly and professionally. I had tried for 2 hours to fix it myself without success. I was concerned that wallboard needed removal for the fix, but Dan's snake did the job. I was very happy with the results. ~ Robert K.
Dan and his assistant were amazing! They fixed everything and they were extremely efficient. They were patient and personable in explaining how the different issues had come to into being. They knew what they were doing -- they came equipped to fix Niagara Falls but luckily we didn’t need that! They were amazing plumbers. ~ Harry & Ann
Craig was excellent — very professional and so helpful! I am seriously thinking about replacing my heating unit through Raps due in large part to the experience with Craig. Thank you for such timely service. ~ Carol P.
Marc was fabulous. He was able to repair errors the others had created. He suggested some work that was very successful. We had visitors at our house when he came and he even suggested what they do to fix some problems they were having. ~ John & Patricia K.
Excellent service from Craig. Raps was very easy to work with. Would highly recommend using this company for any plumbing service. ~ Ian G.
From my initial call to Rap's early Saturday morning, to Mark arriving, I am very pleased. Mark was thorough, answered questions, and cleaned the area when the job was done. He was the nicest, caring person I could've asked for! I lucked out calling Rap's for service and having Mark be the one to do the job! Thank you Mark! ~ Robin C.
Thank you guys so much, you were a pleasure the entire journey here! Appreciate your help, guidance, and helping me have hot water. Thank you! ~ Juanita O.
I just had Mark and Tom at my house to do some plumbing. You guys did a heck of a job. You were very courteous. It was excellent quality service. I am very impressed. Thank you for your service. ~ Donald C.
Dan did an excellent job. He is well-mannered and professional. I would give him the highest rating. ~ Thomas M.
I just wanted you to know how pleased I am with the work done by Craig and Tom. They capped off the water heater in my furnace and set me up with an electric water heater which is quiet and clean and doesn't heat up the house in the summer. It was a difficult job which was even more tedious given the small size of the room. So, we now have plenty of hot water due to their talent and skill. They are also very patient. They answered all my questions, even the stupid ones, and explained how the system works. Craig and Tom are the best! ~ Jan B.
I must say, Craig was one of the nicest people I have ever dealt with. I also should say this is the third time I have dealt with Raps and each time I have been impressed with the people both at the very beginning of answering the phone to the person doing the job. Raps will be the first person I call for any jobs I need done. Thanks again! ~ Judy C.
Very professional! I am very pleased with his work; he did a lot in a short time - will highly recommend Raps. ~ Fred T.
Mark gets high marks all around for his excellent service, polite demeanor, and willingness to thoroughly examine the problem and solve it. A+ ~ Thomas M.
Marc was very good at explaining everything he was going to do and answered all my questions. He was professionally direct, and easy to talk to. ~ Gisele K.
Matt was excellent in every aspect. Solved plumbing issue promptly and efficiently. Explained everything. Good communication from Raps. Arrived on time. Thanks Matt! ~ Barry J.
Ten across the board, nice young man! Have a great day! ~ Donna C.
Just a few words of my excellent experience concerning Marc's plumbing & heating repair work at my home in Stratford, CT. I found Marc to be an efficient and personable employee of Raps and will certainly keep Raps in mind on any future plumbing and heating repair work needed at my home in the future. Thanks again, Marc, on a job well done! ~ Barbara S.
Marc did a great job on the work I needed done today. He was very professional and I appreciated his clear explanations and efficiency. ~ Cheryl E.
I will always go back to Raps Plumbing & Heating for my A/C, water, gas, and sewer needs. Dan is an absolute professional and very knowledgeable. Over the past year, I've called on his crew to replace old sewer pipes, install new gas lines, and install a high efficiency A/C system throughout our home. They are always very responsive and leave the site spotless clean once complete. I have recommended their services to family and friends and will continue to do so. ~ Mark O.
We had been nursing a slow drain for months and then it finally just slowed to a halt. Called RAPS and they worked us into their busy schedule. Mark came out and snaked the line and the drain is running the best it ever has.....three girls living in this house and plenty of their hair finds it’s way down the tub drain.....Thank You RAPS. ~ Thomas Patrick
Mark is great, efficient and pleasant to deal with - RAPS is lucky to have him. I ran my own business for 25 years and he is the kind of person I always looked for. ~ Bob
Thank you for the outstanding person Marc who you sent to fix our problem. He was so extremely competent and meticulous In addressing the situation! He is a great example to have representing the Raps organization. Please also extend our appreciation to Marc. ~ Tom C.
Matthew was great and explained things well to me. He seems efficient and helpful. Also, your system of confirmation and letting me know he was on his way with an attached picture was great and reassuring. Thanks so much for your service today. ~ Ellie W.
My visit with Craig went very well. Raps had someone at my house shortly after I had called. Craig was very pleasant and resolved my problem quickly. Very happy with the service. ~ Nancy Seaton
Matthew was very professional and cleared our drain problem very quickly . Excellent service. ~ Carol & Paul W.
Fabulous customer service, great product, wonderful fast installation and the staff is so knowledgeable. I highly recommend this family owned and operated business. ~ Eve Miller
Dan was very good. Nice guy and cares about doing a good job. ~ Jeffrey D.
Excellent, a real pro with open mind to questions. Thank you ~ Sal Darretta
Both technicians were excellent (Matt & Mark) but it was Mark that went above and beyond with the installation. He explained everything and took care to get the job done right. Thanks for the hot water! ~ Jennifer P.
We are very happy with the level of service we received. Professional, polite and reliable. We would definitely recommend Raps Plumbing. ~ Matt C.
The service was excellent. I very much appreciate Paul’s personal attention to my service needs once it was clear Dennis would not be available to do the work he had planned. ~ Susan G.
Both guys from Raps were great. Identified the problem and did what they could to resolve it. It ended up being an septic issue but they put in the extra effort to make sure it was. They left the site very clean which is sign of a real professional. ~ Paddy L.
I think Marc is the best. He is so thorough and considerate, and does his best to make you feel comfortable in a stressful situation. If he can possibly fix something, he will do it. ~ Theresa S. Kelso
Mark Alterio was very professional and did a excellent job on the bath tub drain. Would recommend and use them again. ~ Kathy
Water heater failed on a Wednesday morning. The crew was out on Wednesday afternoon. Explained my options for replacement or switching to on demand. Had a on-demand water heater installed on Friday. Have 2 little kids in the house and the crew was friendly, understanding and prompt. Even capped the old pipe so we would have water while they were working. ~ Joseph A.
We had an unfortunate experience in my office today. Someone walked in and asked to use the bathroom. They were given permission and 25 minutes later the toilet was unusable. I called Raps at 2:35 pm and the job was done by 5:10 pm. Craig was very professional and in my mind went above and beyond to get the toilet functional. Needless to say, Anderson Insurance Agency employees and clients are the only people allowed in the bathroom as of today! Thank you Raps! ~ Don A.
Couldn’t have asked for a more professional and delightful experience with raps. We called in an emergency and Raps was there shortly after. Dan was very straight forward with different 3 different options that we could move forward with. He broke each option down in a very detailed manner and gave us his honest opinion on which route he thought would be best. He treated my wife and I more as a friend then a customer. When you choose raps you’re choosing quality and companionship, which is often hard to find in a service-based industry. 10/10 would recommend Raps for any heating and plumbing needs. Thank you Raps!! ~ James G
Dennis installed a new kitchen faucet for me in a very workmanlike and professional way. He also gave me helpful advice about other unrelated plumbing questions. ~ Pat F
Recently had RAPS do a complete conversion from oil to natural gas. They completed everything very quickly & kept everything so clean, you didn’t even notice that they were working downstairs in my finished basement. I didn’t have to worry about any step in the entire process, they made sure everything was taken care of. Highly recommend! ~ Jenn S
Dan came at the time stated. Done an assessment, gave a couple of options that can be done with prices, and was polite! I can safely say that I have my plumber in my contacts! Thank you Dan, my eggs this morning were yummy because you did an awesome job installing the gas line to my new gas stove! ~ Terri Parks
Prompt, neat, clean, efficient service in re-installing a faucet after replacing a kitchen sink. Dan explained everything before getting to work. Highly recommend! ~ Lucia Bartiromo Kirwood
Used RAPS FOR my mom's hot water heater. It was also time to replace the furnace and A.C. unit. After looking at the estimate they were right in the ball park of everyone else. They arrived on time and cleaned up every day after work. Quality work. They were courteous to both me and my 93-year-old mom. Thx guys. ~ John Hamburger
Needed service on several different issues over several days and each one was handled in a professional, courteous and knowledgeable manner. Daniel offered advice, options and up-front pricing. I will definitely use Raps again and highly recommend them. ~ Patricia B.
We called Raps plumbing, (not for the first time) to once again snake out our washing machine lines for tree roots blocking the line. As usual they arrived in a timely manner and could not have been nicer, more professional, or more helpful. Dan and Bob not only fixed the problem we called them for but fixed other small problems we asked about. They didnt make us feel that they were in a hurry to leave and even sat with us to help us make decisions for what may be our future decisions for 100 year old plumbing. When you call 5 plumbers that never even call you back, call Rapts!! ~ Kim Captor
Very professional & effective. We’ve used them for years and now let them do our HVAC as well. They give an assessment and different price options (we have an old house and could sink $thousands if we wanted) and have a transparent fee sheet. Love the diamond club service—they show up for emergencies, do annual AC/water tank maintenance and are friendly & reliable. Also, they credit your diamond club fees back to you upon needing service so it really doesn’t cost extra. ~ Vatsal Thakkar
Mark did a very professional job. His ability to work quickly and thoroughly made a difficult situation much more easier to manage. I would use this company and him again if the situation called for it. ~ Matt Gardner
Dan suggested I install air conditioning in my house which turned out to be a great idea. I always thought it would be too complicated since I had lived here for 40 years without it and survived. After Dan detailed the work and explained the price I decided to go for it. As promised Dan completed the work in one day. Together with a great assistant Bob, they installed the unit in a most professional way; in the end, they cleaned up everything and explained the product and how to work with it. The new air conditioning is a great success and I would highly recommend Dan for any work involving plumbing, air conditioners or dehumidifiers. He and Bob were so professional from A to Z. Many thanks. ~ Anne-Marie Logan
We had a lot of little problems and Dan came out, looked everything over and explained how we could fix all of the problems that I identified, plus a few others that would avoid future problems. A job well done by nice people. ~ Jeff Rosenthal
This was an excellent choice! Mark was sent to fix my sewer line drip and I couldn't be more pleased! He was professional and knew exactly how to fix the problem. I will absolutely use Raps again for any plumbing needs I have. Excellent company! ~ Christine Stedner
Quick, competent repair to a plugged main sewer line. ~ Michele Ramadei
Dan was our service man Very polite. Took care in protecting our floors. When finished nothing was left behind. Cleaned up well Would use Raps again. Would recommend this company ~ Christine Healy
Dennis did a great job repairing our plumbing issue. He was professional and courteous. ~ Deborah Leaf
Fast, efficient, service, at the house within half hour of call, Dennis was very knowelgable, friendly, and had the drain running within an hour GREAT service! ~ David
The team arrived at the appointed time. They were personable and explained the problem and how long it would take to fix. Pricing options were also discussed and explained. The problem was fixed to my satisfaction. ~ Irene
Raps Plumbing responded right away when I called and sent two guys out within an hour of calling. They fixed the problem and were very friendly and professional. ~ Frederick
Bob T. came to service our HVAC unit today, and he did a fantastic job. He was courteous and helpful when explaining what was wrong, and he made sure to explain possible solutions and how much they would cost. We have visitors in our home and it meant a lot to our family to have Raps come out in less than 24 hours from our initial call to provide assistance. I would highly recommend this company to anyone that needs help with heating, ac, or any plumbing needs. They are always consistent and also willing to point you in the direction of other trained professionals when they don't specialize in your area of need. Can't say enough about this company and their employees. ~ Travis
Both men were professional, polite completed the job satisfactorily and did all they could to keep expenses in line w/ the estimate: ~ John
Mark was friendly and knowledgeable. He told me of all my options and answered questions readily. He cleaned up the areas well and informed me of my warranties. I would recommend him. ~ Karen
Raps Plumbing is ALWAYS on time, do a great job, and thorough.. Mark A was pleasant and professional. Would use again!! AAA+++ ~ William
Mark was extremely professional and polite. He worked hard and did an awesome job. If I need Raps again I will request him. ~ Jonathan W
Yesterday I woke up to find water all over my kitchen counter and realized my kitchen faucet had decided to give up the ghost. I was in dire need of a plumber, so I gave RAPS Plumbing a call. Mark was the serviceman sent to do the repair, and he did a wonderful job. Not only did he install a beautiful new faucet, but during the process, he protected my floors by using a drop cloth and shoe covers. There was no need for any additional follow-up service calls, as his service truck was well stocked with all the supplies he needed for the repair. Afterward, he tested everything to make sure all the new fixtures were in good working order, then he helped me reload the items I keep under the sink. All in all, I was very pleased with his work, and would gladly recommend him to anyone who needed plumbing work done in their home. ~ Jennifer
Excellent service, cleaned up and put everything back. ~ Gary
Our water heater conked out in the middle of the night. Not during business hours. Raps Plumbing & Heating, Inc. came out right away. Dan was courteous and reassuring. Zero judgment about my messy basement. The issue was fixed promptly. Zero hassle. I highly recommend. ~ Lezah Y
They were here within 2 hours of posting job! Fast and professional! ~ Lucy S.
Simply an honest, efficient, professional and fair experience. ~ Euge M.
Dennis came to fix the leak in the kitchen. me and my wife are very happy the work that he did. He did more than he had to do. ~ basil sahajdak
I don’t normally take the time to write reviews but these guys really earned it. They came to my house and put in a new furnace and central air. All around top notch company very professional and clean. They gave me a couple options for what I could have done in my place all at excellent prices and just knocked it out of the ball park. They were knowledgeable, kind, professional, and very hard working. After they finished they cleaned up the entire area nothing left behind and really made sure I was taken care of I would never go to another company for any of my Plumbing or HVAC needs. Their employees Dan and Bob worked great together and really made sure everything little thing was done right! If you have anything done to your house and don’t use RAPS you’re CRAZY!!! Thanks again guys for the great job! ~ Jason
The team arrived at the appointed time. They were personable and explained the problem and how long it would take to fix. Pricing options were also discussed and explained. The problem was fixed to my satisfaction. ~ Irene C.
Raps Plumbing responded right away when I called and sent two guys out within an hour of calling. They fixed the problem and were very friendly and professional. ~ Frederick C.
Bob T. came to service our HVAC unit today, and he did a fantastic job. He was courteous and helpful when explaining what was wrong, and he made sure to explain possible solutions and how much they would cost. We have visitors in our home and it meant a lot to our family to have Raps come out in less than 24 hours from our initial call to provide assistance. I would highly recommend this company to anyone that needs help with heating, ac, or any plumbing needs. They are always consistent and also willing to point you in the direction of other trained professionals when they don't specialize in your area of need. Can't say enough about this company and their employees. ~ Travis B.
Both men were professional, polite completed the job satisfactorily and did all they could to keep expenses in line w/ the estimate. ~ John S.
Mark was friendly and knowledgeable. He told me of all my options and answered questions readily. He cleaned up the areas well and informed me of my warranties. I would recommend him! ~ Karen G.
RAPS does a great job. Customer service is always professional. The service is well explained in advance and they do the job right the first time. In addition, they provide of range of options and do not recommend work that is not needed. I've been a loyal customer for 10 years. ~ Dwayne M.
Both Dan and Bob were courteous, knowledgeable and worked very hard to correct our problem. Will definitely use this company for all our plumbing issues. ~ Claire Williams
The service man arrived within the promised time frame and was very knowledgeable in regard to what was needed to fix the problem. ~ Aldo Rossi
Prompt, expert, courteous and congenial, neat and clean!! Thanks again, Dennis and Henry. ~ Richard J. Sorcinelli
Very pleased with work done. Technician Mark Alterio knowledgeable and explained both the plan and equipment needed. Our kitchen sink works beautifully. We fully intend to use their services again when needed. ~ Sharon S.
I had Raps Plumbing fix a leaking pipe and snake out a line. Both Daniel and Henry did a good job. They were very efficient and left every thing clean when they completed the job. ~ Donna Palier
I have always been more than pleased with the services I receive. Chris, the dispatcher is terrific and always lets me know how soon I can expect someone. All the techs have been great. I would recommend them to anyone. ~ Patricia Scaduto Violette
I had Raps come to fix my kitchen sink. They did a great job, professional, clean and fast. I called them late on Friday and they were here 1st thing Saturday morning, on a holiday weekend, great service! ~ Alan Demers
My hot water heater started leaking & was referred to Raps. Mark promptly called me back & told me he & his co-worker would be at my home Saturday. I must say, it was such a pleasure dealing with these 2 young men. They were very polite & professional. Explained to me what they were going to do. It was not easy but they did an exceptional job & after they left you would have never known I had a hot water heater installed - not a speck of anything anywhere. It was so refreshing to see 2 young men taking such pride in their work which you very rarely see nowadays. They are hard workers & I feel very lucky that they did the work for me. I recommend them highly. Great job guys & thank you so much. ~ Donna D.
I had what I will term a semi-emergency situation this morning. These guys were responsive, and showed up almost immediately. Both technicians were super personable and did a fantastic job working with me to fix the problem. They were knowledgeable, friendly, efficient, neat, and an absolute pleasure to work with! I will use Raps again when another job comes up. ~ Shelby W.
I have been using RAPS for a number of years, and Dan is normally the one who takes care of the regular maintenance of my HVAC system and any other plumbing needs I have. Today Dan and Bob installed a humidifier for my heating system and cleaned a terrible mess of residual construction dust from the furnace and AC system. Everyone I have encountered at RAPS has conducted themselves in a professional and competent manner, and today was no exception. The employees of this company do great work, are always on time, are pleasant to have around, and go the extra mile for their customers. I would highly recommend them. ~ Patricia Coller
The service was tremendous! Prompt, efficient, professional, and fixed the problem when I needed it - during a family visit! Of course, it came with a price, but the old saying is true - you get what you pay for :) ~ Dan W.
RAPS always performs quality work and a range of options for the job at hand. ~ Dwayne Middleton
We just had Mark Alterio from Raps over to help address a clog in our sink/washing machine drain line. The line was original to the house and had been told previously from another company it would need to be replaced. Mark reaffirmed this was the case and provided us with an estimate that seemed on par with the level of work that needed to be done. He was patient in explaining what needed to be done and what he would do to address the problem. Within a few days he and an assistant were back at the house and wow, what a nice job they did. Mark was thorough, ensuring the job was done right and exceeding my expectations. They were also the neatest plumbers I have ever met, not leaving a trace of any of their work behind. To top of off- they were also some of the nicest people I have met, even taking the time to talk to our children when they asked a few questions. I was fully satisfied with their work. Mark was wonderful and I look forward to working with them again! ~ Jennifer S.
Excellent service and so friendly. Came on time and very efficient. Very Happy customer! ~ Beth McCollum
I just wanted to tell you how pleased I was with the work that Daniel and his brother Matthew did in my home today. I have had Daniel perform work for me on several occasions and have always found his advice and willingness to help very useful. I know that he is someone that I can trust. I will not hesitate to call on him again. Thank you. ~ Nancy Sanders
Big shout out to Manny Galarza, who installed new valves, and a new kitchen sink, in my place today. The job was a ridiculously complicated one that involved shutting off the water for my entire building (sorry neighbors, you were warned of this!), and there were water pressure issues to deal with once everything was installed, but Manny was a total pro. ~ Adam Bernard
THANKSGIVING MORNING, wake up, play with the cats.... what's that HIGH PITCH noise.... went downstairs, it was "water detector" alarm that I had placed on cellar floor next to sump pump pit.... the sump pump had failed and water was quickly rising. I called RAP's PLUMBING and within an hour, Dennis was here putting in a new and better sump pump. Thank you to RAP's and Dennis for saving the day (and my furnace!!!). If you live in southwestern CT / Milford area, I highly recommend RAP's -- they also did a great job installing my new furnace a couple of years ago!!!! ~ Tony Tyluki
Technician Joseph outstanding. Explained everything that needed to be done and executed job very efficiently. Very experienced plumber ~ Judy Pyrch
Very polite customer service person, took all information promptly ~ Mary Barschow
Dennis & Daniel have been doing a great job of fixing an old pipe that has caused huge headaches; the company has worked closely with the contractor to get it fixed and the room restored. I am 100 percent satisfied with the job they've done! I highly recommend Raps ~ Suzanne Lombardo
I had an awesome experience with Raps Plumbing. My water heater recently broke and I called them up to take a look at it. They came quicker than I expected and were able to fix it that same day. I would highly recommend using them, I will definitely call them again when I need their services. ~ Alex Carter
I had an exterior spigot that needed to be repaired. They showed up on time and were very personable. The service was excellent! ~ Sienna
Spent a good deal of time just checking out the situation and we looked at a minor fix, so they gave me full credit and didn't charge me for the call. ~ Craig Swanson
They were great. Their customer service is really good. They got the things really quickly because I'm not in the area that they serviced and my dad is. They were kind of my eyes and ears and they took a look at his situation in his house and the space he had and the ease of use and they really made some really great recommendations that we ended up following up on and then they got everything installed and everything is looking really well. There isn't additional cost. We gone out thinking that they were going to install a reverse osmosis system that I had already purchased but it was a complicated system which they recognized right away when they went out that that wouldn't be a good system for him plus it was too big to install under the sink so we ended up getting a different system that is smaller and simpler for him to maintain. This was the first time that we used them and we would definitely call them back out again. I did not feel like they were trying to upsell us. They were trying to figure out how to make the current system work if we really wanted it but it just turned out that there is a better system that would have been more applicable to his situation and they were really open to being flexible and trying to figure out a way to solve the problem so their customer service was really good in the sense of recognizing what the needs are and I don't think a lot of companies are really good at that. The price was fair.. It definitely wasn't overpriced. ~ Paula Kawal
Excellent service. There is nothing iffy about this company especially the plumber they sent to my house. He was outstanding in his work and as a person. ~ Sienna Joaquino
Very polite employees. Overall a very pleasant experience.. ~ Ingrid Dally
Super fast response. Quality service and knowledgable techs. Had my problem solved and even took the time to make sure I was happy. They are my new plumbers and will be getting repeat work as I update the plumbing in my house. ~ Maria H.
Everything went perfectly and the new water trap installed has worked perfectly. ~ William Callagy
After the original visit when he evaluated the problem, he came back twice to finish the work. He seemed to spend a lot of time to get things right. He was very nice, gave me a lot of information, showed me everything that was happening on the video, and cleaned everything up. He recommended waiting a year to see if there are any problems before doing anything else (possibly installing a liner). Even though he may have spent more time than his estimate accounted for, he honored the original estimate. ~ Judith Nugent
He was very courteous, professional, and informative. He gave us all the options up front, no hidden costs. ~ Sharrie
I intend to have them back for more projects! ~ Deidre Cannon
At about 320 pm Manny came to home assessed situation explained about service fee about 60.00 and diagnostic fee about 223.00. I was able to use Angie's List coupon purchased for $119.00 for $200.00 worth of service and my remaining bill was $83.00. Manny cleaned up work area he was polite and professional. This was my only bathroom and I have a relative staying with me so I am very pleased with the prompt reasonable service and would definitely call again for any future needs. ~ Heidi Connors
It went very well. I would highly recommend this company to anyone in the area. I will also be using them in the future if need be. ~ Tom Salemme
It was very good. Very polite, courteous and informative. Second time I have called them, different plumber, but still excellent. ~ Sharrie Hutt
Very well! ~ Chris Laudadio
Worker was neat,on time and work was professional ~ John McGuire
Jack was courteous and punctual and that is rare... ~ Scott Adams
Went great, his advice worked. He didn't want to charge me for a visit unless it was necessary ~ Guy Pratt
Arrived on time, very tentative to our needs and detail, reassured that if any problems developed after they left,, to contact them immediately so they can fix. Courteous and knew what they were doing. ~ Donna Garrabrant
This company did a great job. He was very helpful in giving me other contacts for what I needed to have done. ~ Vilma Drucker
They were excellent! ~ Stephen J. Mc Hugh
Excellent quality and price! ~ Maryann Chomiak
Another job well done, Raps was very professional and the technician had an excellent work ethic. ~ Bert S.
Manny was great he never took a break and was so polite and listened to my concerns and questions and cleaned up after himself. ~ Jennie Kuchta
Manny was totally professional but also aware of my budget, and gave me good advice... and was very honest and upfront. ~ Zoya Metzger
He was a kind man and answered my questions, did the work and explained it to me. ~ Julia Strawhince
Joseph was great and very informative. I am so happy I have found a company that is reputable and will pass the word to all of our clients. ~ Genie Porto
Dennis is an exceptional TEC. We will always ask for him when we have plumbing problems. ~ Karen Balko
From the very moment he came in to our home, Manny perfromed 100%. He explained everything to me and was more than helpful. ~ Janet Haffner
Once again my very old house needed a toilet replacement. My technician Mark and his assistant did a quick and thorough job. Actually I would expect nothing less. Even when old pipes or valves get in the way Marc fixes it! Thanks again RAPS ~ Lisa P.
I was really pleased with Raps Plumbing & Heating. I was out of town and had a gas furnace issue. While it took a few visits to ultimately fix my problem, they were extremely helpful and got it done. ~ Joe D.
Great prompt service. I needed a hot water heater installed over a weekend and the team from Raps (Paul, Matt, and Joe) saw me through and came in at the quoted price. Would definitely recommend. ~ Pedro Wirth
Very pleased with the service from Raps Plumbing provided to service furnace and resolve water leaks. ~ Eugene L.
Paul and the Raps company were wonderful. Responsive, professional and timely. Couldn’t ask for more. ~ Stephen B.
Professional and friendly. On time and problem fixed. ~ Travis B.
I was in need of a toilet replacement. My technician Mark and his assistant Jose did a quick and thorough job. ~ Lisa P.
Did what I asked, family owned and very reliable. ~ Rob A.
You are really patient and helped me solve the problem this morning, I am very happy, although my English is not very good, but the staff was very patient to explain the problem to me, thank you. ~ Dylan H.
On time, professional, clean, and explained in detail the service. ~ Robert F.
This was my first time using this company and I was extremely happy. Dan, the plumber who came, was very honest with me and very helpful with my pumbing AND heating issues. He had the exact tools that were needed to fix my broken sink hose as well as a new thermostat. He arrived at exactly 10 like he said, and was very cleanly. I will definetly be calling again in the future! ~ Iris R.
Dan as always was awesome! Raps has great communication and is very professional. Dog friendly also! ~ Susie R.
While I am not a writer of Google reviews, I wanted to take this time to write about the air conditioning system I had installed in my home in Stratford. Dan, Joe, and Marc make a formidable team. They worked tirelessly to install a 2-unit system, and it was done very well. What I appreciated was the fact that Marc took the time to explain how the system was being installed in the attic and both he and Joe answered several questions I had with both knowledge and respect. While there were a few slight issues, they have been resolved and the system is working just fine. In addition to the excellent service I received with the installation of the system, Paul made a call to the house to check other issues including the thermostat in the basement. This was defective and he has promised that they will replace it. I know it will be done in a timely manner. Raps has been servicing both my heating and air-conditioning systems for approximately two years. I have been very please with the company and know the good service will continue. Thank you for being a great company. ~ Shelley H.
We highly recommend Mark and Rap's Plumbing and Heating. Rap's replied promptly by telephone and then in person to our emergency situation on a weekend, allowing us to have the water back on in our house until plumber, Mark, could complete the job. Mark did a fantastic job with our installation. He is professional and very knowledgeable. He patiently explained how to use the new equipment and even let us practice using it while he was there. What a relief to deal with a top notch company that responds quickly to an emergency. Thanks for to Rap's and Mark for a great job! ~ Arthur Z.
Marc did an exceptional job and was helpful in solving our problems, clearly explaining everything to us. He is a credit to your business, and we appreciate his professionalism, advice and expertise. ~ Lewis & Susan P.
Dan handled our emergency plumbing situation very professionally. He arrived on time and had a great knowledge of of what was wrong. He enabled us to have water to the entire house until the time the problem can be fixed on Monday June 24th. We appreciate his reliability and knowledge. ~ Arthur Zetomer
We have been using RAPS for our plumbing needs for many years. I find them very responsive. We never have to wait long for an appointment. In the few emergencies we've had they've been there within a few hours. The work is always professional. They're plumbers are top notch and a pleasure to work with. I don't know how their prices compare, but for the level of service I'm getting I will continue to happily pay them. ~ Louis R.
Raps Plumbing & Heating did an excellent job. I spoke with dispatcher Chris who helped me set up my appointment and let me know which technician would be coming over for the diagnostic visit. Technician Marc came over to assess the problem and told me what needed to be done. He also explained everything to me and how he would do. After hearing that I decided to go with Raps Plumbing & Heating for the fix and have Marc to do the job. The next visit technician Marc and Matt came over and performed the job. They were able to do the job quicker than I expected and they didn’t leave any mess behind. I have had a couple service technicians in the past for repairs and fixes and I have to say that I was completely satisfied with the service and work that Marc and Matt did. They are professionals, respectful and they get the job done right. ~ TJ Westerberg
The plumbing tech arrived on time and was very attentive while we walked as I explained the issues and concerns in regard to my situation. He was extremely knowledgeable and very professional as well. He completed the job successfully and I couldn't thank Jim enough.. job well done! ~ Michael S.
Today, Marc Mejnartowicz fixed a broken water pipe and faucet in my home, and I couldn't be happier with the service he provided. Marc demonstrated exceptional professionalism, expertise, and attention to detail throughout the entire process. Not only did he promptly respond to my call for help, but he also arrived on time and quickly assessed the issue. His skillful repair work was carried out efficiently and effectively, resulting in a fully functional plumbing system once again. What truly impressed me about Marc was his dedication to ensuring the job was done right. He took the time to explain the repairs he was making and provided valuable advice to prevent similar issues in the future. Thanks to Marc's expertise and friendly demeanor, what could have been a stressful situation turned into a hassle-free experience. I highly recommend Marc Mejnartowicz for any plumbing needs. His professionalism, reliability, and quality workmanship speak volumes. Thank you, Marc, for your outstanding service!" ~ Meedia Kareem
Mark was on time to check our water heater issue. He was professional and carefully explaining to me my option as homeowner. We both decided to go for the first option he gave me and he did the job quick and wright. My flood is totally dried, no more leaks. I highly recommend Caps Plumbing & Heating. Thank you and keep up the good work. ~ Maria & David
I had Raps come for a very small job, a new P Trap for my kitchen sink. Good price but better service! Dan was the nicest guy ever. He was very knowledgeable on what he does. Would highly recommend this company and ask for Dan. Thank you Paul and Dan! ~ Dominic C.
The service was outstanding. Mark was very pleasant and easy to work with. Thank you! ~ Pat and Tom
Mark was just awesome. He came and diagnosed the problem right away and did a fantastic job. I will definitely use your company again, you guys are the BEST!! I will request Mark going forward he was fabulous!!!! ~ Mike V.
Dan and Mark were excellent. Incredibly professional. Arrived on time, did a great job installing my new tankless water heater and removing the old 75 gallon tank. Dan explained everything and left the place neat and tidy. I would definitely use Raps again. Thank you! ~ Patrick M.
My friend highly recommended Raps Plumping & asked me who I got for a plumber (Matthew) my friend's son went to school with him. He was very pleasant & explained the cost up-front. Very pleased with his work. I will highly recommend him to my friends if they need any plumbing done. Great job & thanks again. ~ Gene G.
I was very, very happy with Marc’s service yesterday. He really cared for my problem. He explained what he was doing and checked his work over and over. He has a great attitude! I have confidence in his ability and would hope when I need plumbing services again, Marc will be the plumber. ~ Gary J.
Dan's work was superior . He completed the job beautifully and in a timely manner. Problem solved. This is my 2nd time working with Raps and Dan in an emergency situation and both experiences were 5 star reviews. ~ Gail K.
I have never experienced a more professional, competent, expert, neat, friendly plumbing service appointment. Mark Alterio is so good that I am looking around my home for his next job here! ~ Art Ross
Dan was great. He arrived on time and was very courteous and polite. He was able to turn the water off for me to stop further damage so I could continue with my warranty service appt on Monday with PC Richards. Thank you Dan and Raps! ~ Gail Marie K.
Great!!! Marc M. always does a superb job. Very thorough, clean, professional, and informs me of every thing I need to know. Excellent plumber. ~ Nina Pasha
Mark was professional, courteous, careful, and skillful. He knew what the problem was and fixed it. ~ Thomas M.
I found my experience with Raps Plumbing and with Matthew Wypychoski and his assistant to be very professional and courteous, they did an excellent job. I would recommend Raps plumbing to anyone that needs a good plumbing company. ~ Jim L.
Matt is terrific! Thank you for sending him. Hope to see him next year. Everyone-stay well. ~ Linda B.
Professional, knowledgeable, neat and personable. I couldn’t be more satisfied with Mark’s expert service. ~ Arthur Ross
Dan is an excellent and competent technician. He is patient and friendly and talented. I would certainly have him for any future plumbing problems. ~ Nick Barone
Raps Plumbing is an EXCEPTIONAL company and will be the only plumbing firm we will use and recommend in the future. We had a heating pipe damaged by another contractor which cause water to flow inside and outside of our house. The pipe was in a very difficult place to repair being located at the base of our front door and sitting on concrete. Dan made a flawless repair and got the furnace running and heat back into the house very quickly. We found Dan to be not only very professional and conscientious (explaining everything in laymen's terms) but extremely friendly and easily answered all of our questions. This was an emergency repair and Raps was the only plumbing company that was willing to switch schedules to get someone to our house (all the other companies simply said "we're too busy") even knowing we had no heat and water. Additionally, their employees are very prompt and we received text messages with their arrival time and pictures of the employee. When given a time of arrival, they very right on the money. We were new to Raps yet they treat us like were long time customers (which we will be). I wish all companies operated like Raps Plumbing. ~ M. Simpson
I called Raps at 9:00 AM and Dan arrived at 1:00 PM to unclog my bathroom sink drain. Work went very smoothly and professionally. I had tried for 2 hours to fix it myself without success. I was concerned that wallboard needed removal for the fix, but Dan's snake did the job. I was very happy with the results. ~ Robert K.
Dan and his assistant were amazing! They fixed everything and they were extremely efficient. They were patient and personable in explaining how the different issues had come to into being. They knew what they were doing -- they came equipped to fix Niagara Falls but luckily we didn’t need that! They were amazing plumbers. ~ Harry & Ann
Craig was excellent — very professional and so helpful! I am seriously thinking about replacing my heating unit through Raps due in large part to the experience with Craig. Thank you for such timely service. ~ Carol P.
Marc was fabulous. He was able to repair errors the others had created. He suggested some work that was very successful. We had visitors at our house when he came and he even suggested what they do to fix some problems they were having. ~ John & Patricia K.
Excellent service from Craig. Raps was very easy to work with. Would highly recommend using this company for any plumbing service. ~ Ian G.
From my initial call to Rap's early Saturday morning, to Mark arriving, I am very pleased. Mark was thorough, answered questions, and cleaned the area when the job was done. He was the nicest, caring person I could've asked for! I lucked out calling Rap's for service and having Mark be the one to do the job! Thank you Mark! ~ Robin C.
Thank you guys so much, you were a pleasure the entire journey here! Appreciate your help, guidance, and helping me have hot water. Thank you! ~ Juanita O.
I just had Mark and Tom at my house to do some plumbing. You guys did a heck of a job. You were very courteous. It was excellent quality service. I am very impressed. Thank you for your service. ~ Donald C.
Dan did an excellent job. He is well-mannered and professional. I would give him the highest rating. ~ Thomas M.
I just wanted you to know how pleased I am with the work done by Craig and Tom. They capped off the water heater in my furnace and set me up with an electric water heater which is quiet and clean and doesn't heat up the house in the summer. It was a difficult job which was even more tedious given the small size of the room. So, we now have plenty of hot water due to their talent and skill. They are also very patient. They answered all my questions, even the stupid ones, and explained how the system works. Craig and Tom are the best! ~ Jan B.
I must say, Craig was one of the nicest people I have ever dealt with. I also should say this is the third time I have dealt with Raps and each time I have been impressed with the people both at the very beginning of answering the phone to the person doing the job. Raps will be the first person I call for any jobs I need done. Thanks again! ~ Judy C.
Very professional! I am very pleased with his work; he did a lot in a short time - will highly recommend Raps. ~ Fred T.
Mark gets high marks all around for his excellent service, polite demeanor, and willingness to thoroughly examine the problem and solve it. A+ ~ Thomas M.
Marc was very good at explaining everything he was going to do and answered all my questions. He was professionally direct, and easy to talk to. ~ Gisele K.
Matt was excellent in every aspect. Solved plumbing issue promptly and efficiently. Explained everything. Good communication from Raps. Arrived on time. Thanks Matt! ~ Barry J.
Ten across the board, nice young man! Have a great day! ~ Donna C.
Just a few words of my excellent experience concerning Marc's plumbing & heating repair work at my home in Stratford, CT. I found Marc to be an efficient and personable employee of Raps and will certainly keep Raps in mind on any future plumbing and heating repair work needed at my home in the future. Thanks again, Marc, on a job well done! ~ Barbara S.
Marc did a great job on the work I needed done today. He was very professional and I appreciated his clear explanations and efficiency. ~ Cheryl E.
I will always go back to Raps Plumbing & Heating for my A/C, water, gas, and sewer needs. Dan is an absolute professional and very knowledgeable. Over the past year, I've called on his crew to replace old sewer pipes, install new gas lines, and install a high efficiency A/C system throughout our home. They are always very responsive and leave the site spotless clean once complete. I have recommended their services to family and friends and will continue to do so. ~ Mark O.
We had been nursing a slow drain for months and then it finally just slowed to a halt. Called RAPS and they worked us into their busy schedule. Mark came out and snaked the line and the drain is running the best it ever has.....three girls living in this house and plenty of their hair finds it’s way down the tub drain.....Thank You RAPS. ~ Thomas Patrick
Mark is great, efficient and pleasant to deal with - RAPS is lucky to have him. I ran my own business for 25 years and he is the kind of person I always looked for. ~ Bob
Thank you for the outstanding person Marc who you sent to fix our problem. He was so extremely competent and meticulous In addressing the situation! He is a great example to have representing the Raps organization. Please also extend our appreciation to Marc. ~ Tom C.
Matthew was great and explained things well to me. He seems efficient and helpful. Also, your system of confirmation and letting me know he was on his way with an attached picture was great and reassuring. Thanks so much for your service today. ~ Ellie W.
My visit with Craig went very well. Raps had someone at my house shortly after I had called. Craig was very pleasant and resolved my problem quickly. Very happy with the service. ~ Nancy Seaton
Matthew was very professional and cleared our drain problem very quickly . Excellent service. ~ Carol & Paul W.
Fabulous customer service, great product, wonderful fast installation and the staff is so knowledgeable. I highly recommend this family owned and operated business. ~ Eve Miller
Dan was very good. Nice guy and cares about doing a good job. ~ Jeffrey D.
Excellent, a real pro with open mind to questions. Thank you ~ Sal Darretta
Both technicians were excellent (Matt & Mark) but it was Mark that went above and beyond with the installation. He explained everything and took care to get the job done right. Thanks for the hot water! ~ Jennifer P.
We are very happy with the level of service we received. Professional, polite and reliable. We would definitely recommend Raps Plumbing. ~ Matt C.
The service was excellent. I very much appreciate Paul’s personal attention to my service needs once it was clear Dennis would not be available to do the work he had planned. ~ Susan G.
Both guys from Raps were great. Identified the problem and did what they could to resolve it. It ended up being an septic issue but they put in the extra effort to make sure it was. They left the site very clean which is sign of a real professional. ~ Paddy L.
I think Marc is the best. He is so thorough and considerate, and does his best to make you feel comfortable in a stressful situation. If he can possibly fix something, he will do it. ~ Theresa S. Kelso
Mark Alterio was very professional and did a excellent job on the bath tub drain. Would recommend and use them again. ~ Kathy
Water heater failed on a Wednesday morning. The crew was out on Wednesday afternoon. Explained my options for replacement or switching to on demand. Had a on-demand water heater installed on Friday. Have 2 little kids in the house and the crew was friendly, understanding and prompt. Even capped the old pipe so we would have water while they were working. ~ Joseph A.
We had an unfortunate experience in my office today. Someone walked in and asked to use the bathroom. They were given permission and 25 minutes later the toilet was unusable. I called Raps at 2:35 pm and the job was done by 5:10 pm. Craig was very professional and in my mind went above and beyond to get the toilet functional. Needless to say, Anderson Insurance Agency employees and clients are the only people allowed in the bathroom as of today! Thank you Raps! ~ Don A.
Couldn’t have asked for a more professional and delightful experience with raps. We called in an emergency and Raps was there shortly after. Dan was very straight forward with different 3 different options that we could move forward with. He broke each option down in a very detailed manner and gave us his honest opinion on which route he thought would be best. He treated my wife and I more as a friend then a customer. When you choose raps you’re choosing quality and companionship, which is often hard to find in a service-based industry. 10/10 would recommend Raps for any heating and plumbing needs. Thank you Raps!! ~ James G
Dennis installed a new kitchen faucet for me in a very workmanlike and professional way. He also gave me helpful advice about other unrelated plumbing questions. ~ Pat F
Recently had RAPS do a complete conversion from oil to natural gas. They completed everything very quickly & kept everything so clean, you didn’t even notice that they were working downstairs in my finished basement. I didn’t have to worry about any step in the entire process, they made sure everything was taken care of. Highly recommend! ~ Jenn S
Dan came at the time stated. Done an assessment, gave a couple of options that can be done with prices, and was polite! I can safely say that I have my plumber in my contacts! Thank you Dan, my eggs this morning were yummy because you did an awesome job installing the gas line to my new gas stove! ~ Terri Parks
Prompt, neat, clean, efficient service in re-installing a faucet after replacing a kitchen sink. Dan explained everything before getting to work. Highly recommend! ~ Lucia Bartiromo Kirwood
Used RAPS FOR my mom's hot water heater. It was also time to replace the furnace and A.C. unit. After looking at the estimate they were right in the ball park of everyone else. They arrived on time and cleaned up every day after work. Quality work. They were courteous to both me and my 93-year-old mom. Thx guys. ~ John Hamburger
Needed service on several different issues over several days and each one was handled in a professional, courteous and knowledgeable manner. Daniel offered advice, options and up-front pricing. I will definitely use Raps again and highly recommend them. ~ Patricia B.
We called Raps plumbing, (not for the first time) to once again snake out our washing machine lines for tree roots blocking the line. As usual they arrived in a timely manner and could not have been nicer, more professional, or more helpful. Dan and Bob not only fixed the problem we called them for but fixed other small problems we asked about. They didnt make us feel that they were in a hurry to leave and even sat with us to help us make decisions for what may be our future decisions for 100 year old plumbing. When you call 5 plumbers that never even call you back, call Rapts!! ~ Kim Captor
Very professional & effective. We’ve used them for years and now let them do our HVAC as well. They give an assessment and different price options (we have an old house and could sink $thousands if we wanted) and have a transparent fee sheet. Love the diamond club service—they show up for emergencies, do annual AC/water tank maintenance and are friendly & reliable. Also, they credit your diamond club fees back to you upon needing service so it really doesn’t cost extra. ~ Vatsal Thakkar
Mark did a very professional job. His ability to work quickly and thoroughly made a difficult situation much more easier to manage. I would use this company and him again if the situation called for it. ~ Matt Gardner
Dan suggested I install air conditioning in my house which turned out to be a great idea. I always thought it would be too complicated since I had lived here for 40 years without it and survived. After Dan detailed the work and explained the price I decided to go for it. As promised Dan completed the work in one day. Together with a great assistant Bob, they installed the unit in a most professional way; in the end, they cleaned up everything and explained the product and how to work with it. The new air conditioning is a great success and I would highly recommend Dan for any work involving plumbing, air conditioners or dehumidifiers. He and Bob were so professional from A to Z. Many thanks. ~ Anne-Marie Logan
We had a lot of little problems and Dan came out, looked everything over and explained how we could fix all of the problems that I identified, plus a few others that would avoid future problems. A job well done by nice people. ~ Jeff Rosenthal
This was an excellent choice! Mark was sent to fix my sewer line drip and I couldn't be more pleased! He was professional and knew exactly how to fix the problem. I will absolutely use Raps again for any plumbing needs I have. Excellent company! ~ Christine Stedner
Quick, competent repair to a plugged main sewer line. ~ Michele Ramadei
Dan was our service man Very polite. Took care in protecting our floors. When finished nothing was left behind. Cleaned up well Would use Raps again. Would recommend this company ~ Christine Healy
Dennis did a great job repairing our plumbing issue. He was professional and courteous. ~ Deborah Leaf
Fast, efficient, service, at the house within half hour of call, Dennis was very knowelgable, friendly, and had the drain running within an hour GREAT service! ~ David
The team arrived at the appointed time. They were personable and explained the problem and how long it would take to fix. Pricing options were also discussed and explained. The problem was fixed to my satisfaction. ~ Irene
Raps Plumbing responded right away when I called and sent two guys out within an hour of calling. They fixed the problem and were very friendly and professional. ~ Frederick
Bob T. came to service our HVAC unit today, and he did a fantastic job. He was courteous and helpful when explaining what was wrong, and he made sure to explain possible solutions and how much they would cost. We have visitors in our home and it meant a lot to our family to have Raps come out in less than 24 hours from our initial call to provide assistance. I would highly recommend this company to anyone that needs help with heating, ac, or any plumbing needs. They are always consistent and also willing to point you in the direction of other trained professionals when they don't specialize in your area of need. Can't say enough about this company and their employees. ~ Travis
Both men were professional, polite completed the job satisfactorily and did all they could to keep expenses in line w/ the estimate: ~ John
Mark was friendly and knowledgeable. He told me of all my options and answered questions readily. He cleaned up the areas well and informed me of my warranties. I would recommend him. ~ Karen
Raps Plumbing is ALWAYS on time, do a great job, and thorough.. Mark A was pleasant and professional. Would use again!! AAA+++ ~ William
Mark was extremely professional and polite. He worked hard and did an awesome job. If I need Raps again I will request him. ~ Jonathan W
Yesterday I woke up to find water all over my kitchen counter and realized my kitchen faucet had decided to give up the ghost. I was in dire need of a plumber, so I gave RAPS Plumbing a call. Mark was the serviceman sent to do the repair, and he did a wonderful job. Not only did he install a beautiful new faucet, but during the process, he protected my floors by using a drop cloth and shoe covers. There was no need for any additional follow-up service calls, as his service truck was well stocked with all the supplies he needed for the repair. Afterward, he tested everything to make sure all the new fixtures were in good working order, then he helped me reload the items I keep under the sink. All in all, I was very pleased with his work, and would gladly recommend him to anyone who needed plumbing work done in their home. ~ Jennifer
Excellent service, cleaned up and put everything back. ~ Gary
Our water heater conked out in the middle of the night. Not during business hours. Raps Plumbing & Heating, Inc. came out right away. Dan was courteous and reassuring. Zero judgment about my messy basement. The issue was fixed promptly. Zero hassle. I highly recommend. ~ Lezah Y
They were here within 2 hours of posting job! Fast and professional! ~ Lucy S.
Simply an honest, efficient, professional and fair experience. ~ Euge M.
Dennis came to fix the leak in the kitchen. me and my wife are very happy the work that he did. He did more than he had to do. ~ basil sahajdak
I don’t normally take the time to write reviews but these guys really earned it. They came to my house and put in a new furnace and central air. All around top notch company very professional and clean. They gave me a couple options for what I could have done in my place all at excellent prices and just knocked it out of the ball park. They were knowledgeable, kind, professional, and very hard working. After they finished they cleaned up the entire area nothing left behind and really made sure I was taken care of I would never go to another company for any of my Plumbing or HVAC needs. Their employees Dan and Bob worked great together and really made sure everything little thing was done right! If you have anything done to your house and don’t use RAPS you’re CRAZY!!! Thanks again guys for the great job! ~ Jason
The team arrived at the appointed time. They were personable and explained the problem and how long it would take to fix. Pricing options were also discussed and explained. The problem was fixed to my satisfaction. ~ Irene C.
Raps Plumbing responded right away when I called and sent two guys out within an hour of calling. They fixed the problem and were very friendly and professional. ~ Frederick C.
Bob T. came to service our HVAC unit today, and he did a fantastic job. He was courteous and helpful when explaining what was wrong, and he made sure to explain possible solutions and how much they would cost. We have visitors in our home and it meant a lot to our family to have Raps come out in less than 24 hours from our initial call to provide assistance. I would highly recommend this company to anyone that needs help with heating, ac, or any plumbing needs. They are always consistent and also willing to point you in the direction of other trained professionals when they don't specialize in your area of need. Can't say enough about this company and their employees. ~ Travis B.
Both men were professional, polite completed the job satisfactorily and did all they could to keep expenses in line w/ the estimate. ~ John S.
Mark was friendly and knowledgeable. He told me of all my options and answered questions readily. He cleaned up the areas well and informed me of my warranties. I would recommend him! ~ Karen G.
RAPS does a great job. Customer service is always professional. The service is well explained in advance and they do the job right the first time. In addition, they provide of range of options and do not recommend work that is not needed. I've been a loyal customer for 10 years. ~ Dwayne M.
Both Dan and Bob were courteous, knowledgeable and worked very hard to correct our problem. Will definitely use this company for all our plumbing issues. ~ Claire Williams
The service man arrived within the promised time frame and was very knowledgeable in regard to what was needed to fix the problem. ~ Aldo Rossi
Prompt, expert, courteous and congenial, neat and clean!! Thanks again, Dennis and Henry. ~ Richard J. Sorcinelli
Very pleased with work done. Technician Mark Alterio knowledgeable and explained both the plan and equipment needed. Our kitchen sink works beautifully. We fully intend to use their services again when needed. ~ Sharon S.
I had Raps Plumbing fix a leaking pipe and snake out a line. Both Daniel and Henry did a good job. They were very efficient and left every thing clean when they completed the job. ~ Donna Palier
I have always been more than pleased with the services I receive. Chris, the dispatcher is terrific and always lets me know how soon I can expect someone. All the techs have been great. I would recommend them to anyone. ~ Patricia Scaduto Violette
I had Raps come to fix my kitchen sink. They did a great job, professional, clean and fast. I called them late on Friday and they were here 1st thing Saturday morning, on a holiday weekend, great service! ~ Alan Demers
My hot water heater started leaking & was referred to Raps. Mark promptly called me back & told me he & his co-worker would be at my home Saturday. I must say, it was such a pleasure dealing with these 2 young men. They were very polite & professional. Explained to me what they were going to do. It was not easy but they did an exceptional job & after they left you would have never known I had a hot water heater installed - not a speck of anything anywhere. It was so refreshing to see 2 young men taking such pride in their work which you very rarely see nowadays. They are hard workers & I feel very lucky that they did the work for me. I recommend them highly. Great job guys & thank you so much. ~ Donna D.
I had what I will term a semi-emergency situation this morning. These guys were responsive, and showed up almost immediately. Both technicians were super personable and did a fantastic job working with me to fix the problem. They were knowledgeable, friendly, efficient, neat, and an absolute pleasure to work with! I will use Raps again when another job comes up. ~ Shelby W.
I have been using RAPS for a number of years, and Dan is normally the one who takes care of the regular maintenance of my HVAC system and any other plumbing needs I have. Today Dan and Bob installed a humidifier for my heating system and cleaned a terrible mess of residual construction dust from the furnace and AC system. Everyone I have encountered at RAPS has conducted themselves in a professional and competent manner, and today was no exception. The employees of this company do great work, are always on time, are pleasant to have around, and go the extra mile for their customers. I would highly recommend them. ~ Patricia Coller
The service was tremendous! Prompt, efficient, professional, and fixed the problem when I needed it - during a family visit! Of course, it came with a price, but the old saying is true - you get what you pay for :) ~ Dan W.
RAPS always performs quality work and a range of options for the job at hand. ~ Dwayne Middleton
We just had Mark Alterio from Raps over to help address a clog in our sink/washing machine drain line. The line was original to the house and had been told previously from another company it would need to be replaced. Mark reaffirmed this was the case and provided us with an estimate that seemed on par with the level of work that needed to be done. He was patient in explaining what needed to be done and what he would do to address the problem. Within a few days he and an assistant were back at the house and wow, what a nice job they did. Mark was thorough, ensuring the job was done right and exceeding my expectations. They were also the neatest plumbers I have ever met, not leaving a trace of any of their work behind. To top of off- they were also some of the nicest people I have met, even taking the time to talk to our children when they asked a few questions. I was fully satisfied with their work. Mark was wonderful and I look forward to working with them again! ~ Jennifer S.
Excellent service and so friendly. Came on time and very efficient. Very Happy customer! ~ Beth McCollum
I just wanted to tell you how pleased I was with the work that Daniel and his brother Matthew did in my home today. I have had Daniel perform work for me on several occasions and have always found his advice and willingness to help very useful. I know that he is someone that I can trust. I will not hesitate to call on him again. Thank you. ~ Nancy Sanders
Big shout out to Manny Galarza, who installed new valves, and a new kitchen sink, in my place today. The job was a ridiculously complicated one that involved shutting off the water for my entire building (sorry neighbors, you were warned of this!), and there were water pressure issues to deal with once everything was installed, but Manny was a total pro. ~ Adam Bernard
THANKSGIVING MORNING, wake up, play with the cats.... what's that HIGH PITCH noise.... went downstairs, it was "water detector" alarm that I had placed on cellar floor next to sump pump pit.... the sump pump had failed and water was quickly rising. I called RAP's PLUMBING and within an hour, Dennis was here putting in a new and better sump pump. Thank you to RAP's and Dennis for saving the day (and my furnace!!!). If you live in southwestern CT / Milford area, I highly recommend RAP's -- they also did a great job installing my new furnace a couple of years ago!!!! ~ Tony Tyluki
Technician Joseph outstanding. Explained everything that needed to be done and executed job very efficiently. Very experienced plumber ~ Judy Pyrch
Very polite customer service person, took all information promptly ~ Mary Barschow
Dennis & Daniel have been doing a great job of fixing an old pipe that has caused huge headaches; the company has worked closely with the contractor to get it fixed and the room restored. I am 100 percent satisfied with the job they've done! I highly recommend Raps ~ Suzanne Lombardo
I had an awesome experience with Raps Plumbing. My water heater recently broke and I called them up to take a look at it. They came quicker than I expected and were able to fix it that same day. I would highly recommend using them, I will definitely call them again when I need their services. ~ Alex Carter
I had an exterior spigot that needed to be repaired. They showed up on time and were very personable. The service was excellent! ~ Sienna
Spent a good deal of time just checking out the situation and we looked at a minor fix, so they gave me full credit and didn't charge me for the call. ~ Craig Swanson
They were great. Their customer service is really good. They got the things really quickly because I'm not in the area that they serviced and my dad is. They were kind of my eyes and ears and they took a look at his situation in his house and the space he had and the ease of use and they really made some really great recommendations that we ended up following up on and then they got everything installed and everything is looking really well. There isn't additional cost. We gone out thinking that they were going to install a reverse osmosis system that I had already purchased but it was a complicated system which they recognized right away when they went out that that wouldn't be a good system for him plus it was too big to install under the sink so we ended up getting a different system that is smaller and simpler for him to maintain. This was the first time that we used them and we would definitely call them back out again. I did not feel like they were trying to upsell us. They were trying to figure out how to make the current system work if we really wanted it but it just turned out that there is a better system that would have been more applicable to his situation and they were really open to being flexible and trying to figure out a way to solve the problem so their customer service was really good in the sense of recognizing what the needs are and I don't think a lot of companies are really good at that. The price was fair.. It definitely wasn't overpriced. ~ Paula Kawal
Excellent service. There is nothing iffy about this company especially the plumber they sent to my house. He was outstanding in his work and as a person. ~ Sienna Joaquino
Very polite employees. Overall a very pleasant experience.. ~ Ingrid Dally
Super fast response. Quality service and knowledgable techs. Had my problem solved and even took the time to make sure I was happy. They are my new plumbers and will be getting repeat work as I update the plumbing in my house. ~ Maria H.
Everything went perfectly and the new water trap installed has worked perfectly. ~ William Callagy
After the original visit when he evaluated the problem, he came back twice to finish the work. He seemed to spend a lot of time to get things right. He was very nice, gave me a lot of information, showed me everything that was happening on the video, and cleaned everything up. He recommended waiting a year to see if there are any problems before doing anything else (possibly installing a liner). Even though he may have spent more time than his estimate accounted for, he honored the original estimate. ~ Judith Nugent
He was very courteous, professional, and informative. He gave us all the options up front, no hidden costs. ~ Sharrie
I intend to have them back for more projects! ~ Deidre Cannon
At about 320 pm Manny came to home assessed situation explained about service fee about 60.00 and diagnostic fee about 223.00. I was able to use Angie's List coupon purchased for $119.00 for $200.00 worth of service and my remaining bill was $83.00. Manny cleaned up work area he was polite and professional. This was my only bathroom and I have a relative staying with me so I am very pleased with the prompt reasonable service and would definitely call again for any future needs. ~ Heidi Connors
It went very well. I would highly recommend this company to anyone in the area. I will also be using them in the future if need be. ~ Tom Salemme
It was very good. Very polite, courteous and informative. Second time I have called them, different plumber, but still excellent. ~ Sharrie Hutt
Very well! ~ Chris Laudadio
Worker was neat,on time and work was professional ~ John McGuire
Jack was courteous and punctual and that is rare... ~ Scott Adams
Went great, his advice worked. He didn't want to charge me for a visit unless it was necessary ~ Guy Pratt
Arrived on time, very tentative to our needs and detail, reassured that if any problems developed after they left,, to contact them immediately so they can fix. Courteous and knew what they were doing. ~ Donna Garrabrant
This company did a great job. He was very helpful in giving me other contacts for what I needed to have done. ~ Vilma Drucker
They were excellent! ~ Stephen J. Mc Hugh
Excellent quality and price! ~ Maryann Chomiak
Another job well done, Raps was very professional and the technician had an excellent work ethic. ~ Bert S.
Manny was great he never took a break and was so polite and listened to my concerns and questions and cleaned up after himself. ~ Jennie Kuchta
Manny was totally professional but also aware of my budget, and gave me good advice... and was very honest and upfront. ~ Zoya Metzger
He was a kind man and answered my questions, did the work and explained it to me. ~ Julia Strawhince
Joseph was great and very informative. I am so happy I have found a company that is reputable and will pass the word to all of our clients. ~ Genie Porto
Dennis is an exceptional TEC. We will always ask for him when we have plumbing problems. ~ Karen Balko
From the very moment he came in to our home, Manny perfromed 100%. He explained everything to me and was more than helpful. ~ Janet Haffner